Chat is down. Friday night Saturday morning - Fixed

[over8ted2]

Anyone heard when the chat will be back up?

[edelman]

Error logs usually explain what the problem is.
Any good website host will see the issue and be able to get it resolved very quickly.

But if the issue is down to an update of the software (ie WordPress, a Plugin, the MatterMost system), it's then down to them to resolve it rather than the Host.

That being said, if it is down to software, then a Rollback usually fixes it - but doing that loses data (like chats etc...) if it is a DB restore as well.

I'm sure Fish and are frustrated, and most likely (wild guess) waiting on responses from the Mattermost support people to reply... which might not happen at weekends.

All the best.

[viscount01]

Chat seems to be operating again. If you can't get in? Logout and log back in to get a new login token for your system. (happens automatically) And then try using chat again.

[longhairfish]

All fixed!