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Over the past few days we received multiple complaints about chat being online/offline.

It looks like the offline situation occurs every few hours, after which the connection is restored.
At the moment we have no idea what is causing this.

We already rebooted the chat servers, but it looks like that didn't solve the problem.

The team is working on a solution, we apologize for the inconvenience.

admin

We have tried several solutions, including rebooting servers, and restarting the entire chat service.
It looks like that didn't solve the problems, at the moment we have no idea what is causing this.

We are still looking for the answers, sorry again for the inconvenience.

admin 2013-10-21