by longhairfish on Mon Mar 16, 2020 9:53 am
Hi,
This happens once in a while. But not very often. We haven't been able to pin down the exact problem. Here is what we know. Users on a MAC will have this problem more than any other operating systems. Also when pictures are directly uploaded from a camera or a SD card the pictures will not be oriented correctly.
Also some software will automatically rotate the picture for you for easier viewing on the PC or phone. When you view the picture everything seems normal. But in fact the picture is not in landscape mode.
We would suggest that you definitely have moved the picture to your PC. Then make sure all adjustments, such as rotation, are correct. Save the picture and upload to us again.
Some, but not many, websites will try to rotate the picture(s) for you so they display in a suitable manner. We do not do that. We put the pictures on our site as we get them.